Supervise the use of AI in customer relations and support

This day-long workshop for managers responsible for customer relations and support will enable you to master AI applications to streamline processes, boost customer satisfaction, and lead AI-augmented teams. You will explore practical use cases, tools, and establish an appropriate governance framework.

Learning Objectives:

• Identify opportunities for AI-driven automation and assistance in customer relations.
• Select and deploy the right tools (chatbots, virtual assistants, sentiment analysis).
• Define a governance strategy and usage monitoring for AI in support functions.
• Train and guide teams for sustainable and responsible adoption.

Target Audience:
Customer relations managers, support managers, UX leaders, and digital project managers.

Duration:
1 day (9:00–12:30 & 13:30–17:00).

Number of Participants:
Maximum 12 participants.

Prerequisites:
Basic knowledge of customer service processes and digital tools; introductory understanding of AI recommended.

Program:

Morning: Assessment & Tools

• Overview of AI use cases in customer service and support.
• Introduction to platforms and assistants (chatbots, copilots, augmented CRMs).
• Sentiment analysis and automated ticket handling.

Afternoon: Implementation & Management

• Workshop: configuring a basic chatbot (intents, entities, responses).
• Defining performance indicators (CSAT, resolution time, escalation rate).
• Training and support plan for teams.
• Governance and AI upskilling roadmap.

Pricing:

• Open enrollment: €700 excl. VAT per participant
• In-house: on request, tailored to your needs

Methods Employed:

• Interactive lectures
• Hands-on workshops
• Real-world case studies

Evaluation:

• Quiz at the start and end of the session
• Chatbot workshop deliverable presentation

Accessibility:
Our sessions are accessible to people with disabilities. Please contact accessibility@eurekia-learning.com to arrange accommodations.

Contacts :

• Quality referent: Jihane Khouzaimi (06 69 53 77 75 – contact@eurekia-learning.com)
• Pedagogical referent: Hatim Khouzaimi

Note:
This training combines strategy, tools, and support to transform customer relations responsibly and effectively with AI.